One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet’s openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that Getwireless.net cannot monitor, verify, warrant, or vouch for the accuracy and quality of the information that subscribers may acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet is sexually explicit or otherwise offensive. Because Getwireless.net cannot monitor or censor the Internet, and will not attempt to do so, Getwireless.net cannot accept any responsibility for injury to its subscribers that results from inaccurate, unsuitable, offensive, or illegal Internet communications.
When subscribers disseminate information through the Internet, they also must keep in mind that Getwireless.net does not review, edit, censor, or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they create is carried over Getwireless.net’s network and may reach a large number of people, including both subscribers and nonsubscribers of Getwireless.net, subscribers’ postings to the Internet may affect other subscribers and may harm Getwireless.net’s goodwill, business reputation, and operations. For these reasons, subscribers violate Getwireless.net policy and the service agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities:
Spamming — Sending unsolicited bulk and/or commercial messages over the Internet (known as “spamming”). It is not only harmful because of its negative impact on consumer attitudes toward Getwireless.net, but also because it can overload Getwireless.net’s network and disrupt service to Getwireless.net subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Getwireless.net has the discretion to determine from all of the evidence whether the email recipients were from an “opt-in” email list.
Intellectual Property
Violations — Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. Getwireless.net is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also Getwireless.net’s policy to terminate the privileges of customers who commit repeat violations of copyright laws. Obscene Speech or
Materials — Using Getwireless.net’s network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material. Getwireless.net is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through Getwireless.net’s network.
Defamatory or Abusive Language — Using Getwireless.net’s network as a means to transmit or post defamatory, harassing, abusive, or threatening language.
Forging of Header’s — Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.
Illegal or Unauthorized Access to Other Computers or Networks — Accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual’s system (often known as “hacking”). Also, any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity).
Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities — Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mailbombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.
Facilitating a Violation of this AUP — Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, and piracy of software.
Export Control Violations — Exporting encryption software over the Internet or otherwise, to points outside the United States.
Usenet Groups — Getwireless.net reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.
Other Illegal Activities — Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software.
Other Activities — Engaging in activities, whether lawful or unlawful, that Getwireless.net determines to be harmful to its subscribers, operations, reputation, goodwill, or customer relations.
As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the subscriber. Getwireless.net will not, as an ordinary practice, monitor the communications of its subscribers to ensure that they comply with Getwireless.net policy or applicable law. When Getwireless.net becomes aware of harmful activities, however, it may take any action to stop the harmful activity, including but not limited to, removing information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or take any other action it deems appropriate.
Getwireless.net also is aware that many of its subscribers are, themselves, providers of Internet services, and that information reaching Getwireless.net’s facilities from those subscribers may have originated from a customer of the subscriber or from another third-party. Getwireless.net does not require its subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of its subscribers. Getwireless.net has the right to directly take action against a customer of a subscriber. Also, Getwireless.net may take action against the Getwireless.net subscriber because of activities of a customer of the subscriber, even though the action may effect other customers of the subscriber. Similarly, Getwireless.net anticipates that subscribers who offer Internet services will cooperate with Getwireless.net in any corrective or preventive action that Getwireless.net deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Getwireless.net policy.
Getwireless.net also is concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, Getwireless.net urges its subscribers to assume that all of their on-line communications are insecure. Getwireless.net cannot take any responsibility for the security of information transmitted over Getwireless.net’s facilities.
Getwireless.net will not intentionally monitor private electronic mail messages sent or received by its subscribers unless required to do so by law, governmental authority, or when public safety is at stake. Getwireless.net may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Getwireless.net may disclose information, including but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request.
Getwireless.net assumes no obligation to inform the subscriber that subscriber information has been provided and in some cases may be prohibited by law from giving such notice. Finally, Getwireless.net may disclose subscriber information or information transmitted over its network where necessary to protect Getwireless.net and others from harm, or where such disclosure is necessary to the proper operation of the system.
Getwireless.net expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of on-line communications. A subscriber’s failure to comply with those laws will violate Getwireless.net policy. Finally, Getwireless.net wishes to emphasize that in signing the service agreement, subscribers indemnify Getwireless.net for any violation of the service agreement, law, or Getwireless.net policy, that results in loss to Getwireless.net or the bringing of any claim against Getwireless.net by any third-party. This means that if Getwireless.net is sued because of a subscriber’s or customer of a subscriber’s activity, the subscriber will pay any damages awarded against Getwireless.net, plus costs and reasonable attorneys’ fees.
We hope this AUP is helpful in clarifying the obligations of Internet users, including Getwireless.net and its subscribers, as responsible members of the Internet. Any complaints about a subscriber’s violation of this AUP should be sent to info@getwireless.net.
- AGREEMENT
This is an agreement between Getwireless.net, Inc. (Getwireless.net, Inc, “the Company”), a Pennsylvania Corporation, having its primary place of business at 2929 Stewart Drive, State College, PA 16801 and the Individual signing this agreement (“Subscriber” or “You”) for subscription to Getwireless’ broadband service (“the Service”). By establishing an account, using the Service and/or CPE equipment or indicating agreement through the Company’s website or in person, You agree to be bound by this Subscription Agreement and to use the Service in compliance with the Acceptable Use Policy (“the Agreements”) which can be found by visiting HERE. - TERM
Your account Billing Start Date is the day you subscribe to the Service as indicated on your first invoice. The Initial Term of this Subscription Agreement is for thirty days which runs the 1st of each month, following your Billing Start Date. Service terminations prior to the completion of the initial term are subject to a 30 day notification (monthly charge). Your agreement will auto-renew for another term 30 days prior to the end of your current term. - THE SERVICE
The Service includes: (a) Getwireless Internet Access for one (1) Apartment (b) The Service speed can vary depending on location, inside wiring, Internet traffic, and other factors beyond the control of Getwireless . Getwireless provides the Service on a “best effort” basis. Due to the nature of the Internet, and the many factors beyond the Company’s control, the Company cannot provide guarantees regarding connection speeds or availability upload or download speeds. - CANCELLATION
To cancel the Service, you must contact us 30 days in advance by calling (814) 308-0817 or send an email to cancellations@dojonetworks.com. You may also send registered or certified mail, return receipt requested to Getwireless , 2929 Stewart Drive, Suite 301, State College, PA 16801, ATTN: Customer Service. Your Service Cancellation will ONLY be complete once you have been provided verbally or electronically with a cancellation confirmation number. If you have sent certified or registered mail, your receipt may also be considered confirmation of cancellation. To prevent any additional charges, you must return all CPE provided to you by Getwireless within 30 days of termination of service at the noted service location. Due to the Company’s collection procedures, the Company CANNOT accept any CPE returned after 30 days of your cancellation date. Additional charges for unreturned CPE will only apply if you have assumed responsibility for CPE checklist on the other side of this form. If CPE provided by Getwireless is not returned, you will be charged based on the following price list, which includes handling and administrative charges related: WIRELESS ROUTER – $199.00 plus 6% PA Sales Tax.If Getwireless is providing equipment to you for your use of the Service. Getwireless , in its discretion, may replace equipment due to manufacturer’s defect at no cost to you under the following circumstances: The equipment failure was not due to negligence on your behalf for example but not limited to physical damage, liquid spills, electrical power surge, etc. - ACCOUNT REQUIREMENTS
In order to receive the Service: (a) You must be at least 18 years old and provide us with valid account information as required on the reverse of this form. (b) Your computer should be running a Microsoft mainstream-supported Windows operating system (on PC) or an Apple-supported OS X operating system (on Mac). Visit the Microsoft Windows lifecycle fact sheet or Mac OS X Support Overview for their latest operating system information. (c) You should use a recent version of one of the following browsers for the best speeds: Chrome, Firefox, or Safari. For more information about different browsers or to download a new one, visit browser-update.org. (d) Your computer should have a 10/100/1000 Fast Ethernet interface or adapter for when you use a wired connection, or to troubleshoot your connection. - PAYMENT & PRICE
You will be charged according to the service plan selected on the front of this form or at the time of signup on the website. Your credit card submitted will be charged automatically by Getwireless on or about the first day of each month. Getwireless may charge you federal, state, and/or local taxes and other applicable fees, as required by law. Getwireless may offer from time to time certain promotions with different terms, activation fees, and monthly charges. Getwireless reserves the right to change the price of the Service at any time after the initial term upon 30 days notice to Subscriber. Current rates may also be obtained by calling (814) 308-0817 or visiting Getwireless.net. You must provide accurate billing information including legal name, address, telephone number, and report all changes to this information immediately. The account with Getwireless must be in the name of the lease holder. You are responsible for any charges to your account. Questions regarding charges to an account should be directed to Customer Service Department at (814) 308-0817. All charges are considered valid unless disputed in writing within thirty (30) days of the billing date. Adjustments will not be made for charges that are more than 30 days old. Charges are billed to your credit card or debit card, as applicable, each month for the Service and any additional usage or services. Getwireless is not responsible for any charges or expenses (e.g., for overdrawn accounts, exceeding credit card limits, etc.) resulting from charges billed by Getwireless. Payment is due by the date indicated on each invoice. A five dollar ($5) late charge will be applied to invoices not paid by the noted due date. - YOUR ACCOUNT, PASSWORD, AND SECURITY
Upon registration, you will receive a username, password, and account designation. You are solely responsible for the use of the Service. You must keep your password confidential so that no one else may access the Services through your account. You must notify Getwireless immediately upon discovering any unauthorized use of your account. You will be allocated a Dynamic IP address. Getwireless technical support shall be limited to Getwireless -provided services, software and/or unmodified hardware. Under this agreement, service is provided to the Subscriber and subscriber’s apartment only, and reselling or redistribution of the Service in any way is prohibited. A minimum charge of $250 will be levied on any Subscriber found to be reselling or redistributing the Service in any manner not approved by Getwireless . - SERVICE CALLS AND SITE VISITS
Getwireless will provide on-site troubleshooting for any equipment that is used to provide a connection to your apartment. Normal troubleshooting steps must be attempted before a visit by a technician will be scheduled. These normal troubleshooting steps are defined by Getwireless, and can be changed or modified at any time. Refusal of basic troubleshooting steps could result in degraded service or extended outages. Getwireless reserves the right to bill for a service call if basic troubleshooting was refused, not properly followed or ignored, and customer still wants a service visit. If it is determined at the service visit that the issue was a not a result of faulty Getwireless owned equipment then there will be a charge for the visit, this determination will reside solely with the Getwireless service manager. Getwireless also reserves the right to bill for a service call if the equipment we provided was moved, modified or damaged in any way, and this was not disclosed during the basic troubleshooting process. If the equipment was damaged due to neglect you will be billed for the damaged equipment as well. - SMS Messaging Program. By opting in, you agree to receive text messages from Getwireless related to account and service communications (e.g., outage notifications, appointment/service confirmations, and support follow-ups). Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time. For support, contact us at (814) 308-0817.
- DISCLAIMERS
CERTAIN EQUIPMENT MAY BE SUBJECT TO THIRD PARTY WARRANTIES, WHICH MAY BE PASSED THROUGH Getwireless TO YOU AT NO ADDITIONAL CHARGE. Getwireless WILL COMPLY WITH ALL REASONABLE REQUIREMENTS NECESSARY TO AFFECT THE PASS-THROUGH OF THE WARRANTY TO YOU. AT ITS SOLE OPTION WITHIN THE INITIAL TERM, Getwireless OR ITS AGENT MAY REPLACE A DEFECTIVE MODEM OR OTHER CPE DEVICE ON BEHALF OF THE MANUFACTURER, PROVIDED YOU FOLLOW ALL APPLICABLE PROCEDURES AND OBTAIN A RETURN MATERIALS AUTHORIZATION (RMA) NUMBER.THIS WARRANTY DOES NOT COVER DEFECTS RESULTING FROM ACTS OUTSIDE OF Getwireless ’ CONTROL, USE CONTRARY TO SPECIFICATIONS OR INSTRUCTIONS, OR REPAIR OR MODIFICATION BY ANYONE OTHER THAN Getwireless OR ITS CONTRACTOR. Getwireless RESERVES THE RIGHT TO MODIFY THIS WARRANTY AT ANY TIME. Getwireless WILL NOT BE RESPONSIBLE FOR ANY EQUIPMENT DAMAGED BY ANY NATURALLY OCCURRING EVENT SUCH AS LIGHTNING, FLOOD, OR EARTHQUAKE OR OTHER EVENTS OUT OF Getwireless CONTROL SUCH AS FIRE, POWER SURGES, OR THE ACTS OF OTHERS. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. Getwireless DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES, OR OTHER HARMFUL COMPONENTS. Getwireless MAKES NO EXPRESS WARRANTIES AND WAIVES ALL IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE REGARDING ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED THROUGH Getwireless OR THE INTERNET GENERALLY. NO ADVICE OR INFORMATION GIVEN BY Getwireless OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY. Getwireless AND IT EMPLOYEES ARE NOT LIABLE FOR ANY COSTS OR DAMAGES ARISING DIRECTLY OR INDIRECTLY FROM YOUR USE OF THE SERVICES OR THE INTERNET INCLUDING ANY INDIRECT, INCIDENTAL, EXEMPLARY, MULTIPLE, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES. IN ANY EVENT, Getwireless CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF SERVICE FEES PAID DURING A SERVICE PERIOD. Getwireless SHALL HAVE NO LIABILITY FOR ANY CLAIMS, LOSSES, ACTIONS, DAMAGES, SUITS, OR PROCEEDINGS RESULTING FROM: OTHER USERS ACCESSING YOUR COMPUTER; SECURITY BREACHES; EAVESDROPPING; DENIAL OF SERVICE ATTACKS; INTERCEPTION OF TRAFFIC SENT OR RECEIVED USING THE SERVICES; YOUR RELIANCE ON OR USE OF THE EQUIPMENT OR SERVICES, OR THE MISTAKES, OMISSION, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION, TRANSMISSIONS, OR ANY FAILURE OF PERFORMANCE OF THE EQUIPMENT OR SERVICES; THE USE OF THE EQUIPMENT OR SERVICES BY YOU OR A THIRD PARTY THAT INFRINGES THE COPYRIGHT, PATENT, TRADEMARK,TRADE SECRET, CONFIDENTIALITY, PRIVACY, OR OTHER INDUSTRIAL OR INTELLECTUAL PROPERTY RIGHTS, PROPRIETARY RIGHTS OR CONTRACTUAL RIGHTS OF ANY THIRD PARTY; THE ACCURACY, COMPLETENESS,AND USEFULNESS OF ALL SERVICES, PRODUCTS,AND OTHER INFORMATION, AND THE QUALITY AND MERCHANTABILITY OF ALL MERCHANDISE PROVIDED THROUGH THE SERVICE OR THE INTERNET. THE FOREGOING LIMITATION APPLIES TO THE ACTS, OMISSIONS, NEGLIGENCE AND GROSS NEGLIGENCE OF Getwireless , ITS OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS OR REPRESENTATIVES WHICH, BUT FOR THIS PROVISION, WOULD GIVE RISE TO THE CAUSE OF ACTION AGAINST Getwireless IN CONTRACT, TORT, OR ANY OTHER LEGAL DOCTRINE.YOUR SOLE AND EXCLUSIVE REMEDIES UNDER THIS AGREEMENT ARE AS EXPRESSLY SET OUT IN THIS AGREEMENT. ANY WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS.YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. - JURISDICTION
Under PA Civil Code, subscribers who are residents of Pennsylvania are entitled to specific consumer rights information. This Agreement is governed by PA law without regard to conflict of law provisions. Any controversy or claim arising out of or relating to this agreement, or the breach thereof, shall be settled by arbitration Any such arbitration will be governed by PA law and will be held in PA. The arbitrator will be an expert in the field of Internet services. The arbitrator’s award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. There shall be no class action arbitration pursuant to this agreement. - MISCELLANEOUS
This Agreement, the Acceptable Use Policy, and Getwireless ’ other Agreements and policies posted on Getwireless ’ Web site constitute the entire agreement between you and Getwireless with respect to your use of the Service. Getwireless may revise, amend, or modify the Agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted on the company’s Website (www.Getwireless.net) and/or on your start pages and/or by email and/or in our various publications and mailings to you. In the event that any provision of this Agreement is found to be invalid or unenforceable, the remainder of this Agreement will remain valid and shall be enforced according to its terms. Effective 7/1/2017.
Privacy Policy
We at Getwireless.net understand your need to maintain your privacy when using the Internet for your communication, shopping, exploration and entertainment. These are the policies Getwireless.net adheres to in maintaining this site for your use. Please note that websites to which Getwireless.net links may have privacy policies that apply only to that website. Therefore, you should refer to those individual websites for their unique privacy policies.
PRIVACY POLICIES
Policy 1.
We will explicitly ask you when we need information that personally identifies you or allows us or one of our merchants to contact you (“Personal Information”). Generally, Personal Information is requested when you register for a site, when you request a particular service or information from us or one of our merchants, when you purchase a product, when you fill out a survey, or when you enter a contest. When possible, we will give you the chance to make sure your Personal Information is correct and up-to-date. We reserve the right to contact you for informational or promotional purposes using Personal Information submitted by you through Getwireless.net, unless otherwise notified by you. You may stop the delivery of informational or promotional mail from us by editing your membership account or following the instructions on the email delivering the information.
Policy 2.
We have important business relationships with certain third party service partners (“Service Partners”). These Service Partners allow us to offer you a broader array of services than we could provide to you on our own and assist us in the operation of our site. Our Service Partners and we use your Personal Information to operate the site and services that we offer, and to inform you of new features, services, and products available to you.
Policy 3.
We may also carefully select other companies to send you information about their products or services which are related to the site’s service but are not necessary to its operation (“Other Companies’ Use”). If we intend to use your Personal Information for Other Companies’ Use, we will provide you with instructions on how to decline this service. You may also stop the delivery of informational or promotional mail from us, or from other companies referred by us, by following the instructions on the email delivering the information.
Policy 4.
We do not believe that any portion of our site directly solicits children 15 years old or younger. However, if we develop a portion of our site that does directly solicit children age 15 years old or younger, we will not directly solicit Personal Information from children, nor provide it for Other Companies’ Use without first attempting to obtain the consent of a parent or guardian. If possible, we will also endeavor to provide email notice to parents that their children have provided Personal Information to the site.
Policy 5.
We may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on us or our affiliates; (b) protect and defend our rights or property or those of our users, and (c) act as immediately necessary in order to protect the personal safety of our users or the public.
Policy 6.
If at any time you believe that we have violated these Policies, please notify us by email at support@getwireless.net and we will use all commercially reasonable efforts to promptly investigate and remedy the problem.
I understand and accept that if I fail to pay my account balance or any monies due and owing Get Wireless, Inc. by the scheduled due date and fail to make acceptable payment arrangements to bring my account current, Get Wireless, Inc. may refer my delinquent account to a collection agency. I further understand that if Get Wireless, Inc. refers my account balance to a third party for collection, a collection fee will be assessed and will be due in full at the time of the referral to the third party. The collection fee will be calculated at the maximum amount permitted by applicable law, but not to exceed 33.3% of the amount outstanding. For purposes of this provision, the third party may be a debt collection company or an attorney. If a lawsuit is filed to recover an outstanding balance, I shall also be responsible for any costs associated with the lawsuit such as court costs or other applicable costs. Finally, I understand that my delinquent account may be reported to one or more of the national credit bureaus.
Get Wireless provides this Network Management Policy (“Policy”) in accordance with FCC’s requirements which seek that all internet providers (“ISPs”) disclose information about their network practices, performance characteristics and commercial terms of their broadband internet services. This Policy ensures that you have sufficient information about our network prior to selecting any of our broadband services.
Required Public Disclosures:
- Blocking
Get Wireless does not block access to lawful content or otherwise prevent end user(s) access to lawful content, applications, service, or non-harmful devices. - Throttling
Get Wireless does not throttle, degrade or impair access to lawful internet traffic on the basis of content, application, service, user, or use of a non-harmful device. - Affiliated Prioritization
Get Wireless does not favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate. - Paid Prioritization
Get Wireless does not engage in paid prioritization. - Congestion Management
Get Wireless monitors its network on a continuous basis to determine utilization and reinforces with additional capacity in areas where growth identifies a need. If, and when, congestion emerges, Get Wireless employs several measures to ensure a positive customer experience and relieve congestion. - Application Specific Behavior
Get Wireless does not engage in any application specific behavior on its network, unless it is in connection with a security measure in accordance with the company’s terms of service. Get Wireless’ customers have full access to all lawful content, services, applications and devices the broadband services have to offer. - Device Attachment Rules
Get Wireless may recommend, and in many instances provide, for best customer experience wireless modems, routers or other gateway devices to be used in connection with their services. Notwithstanding the above, customers may attach devices of their selection, provided these do not affect the company’s network or clients. - Security
Get Wireless employs practices to ensure end user security and security of the network, protecting the network from the distribution of viruses and spam emails, and the engaging of other malicious behavior. Please review Get Wireless’ “Acceptable Use Policy” available on the company’s website at getwireless.net.
Performance Characteristics
- Service Description
A general description of the service, including the service technology, expected and actual access speed and latency, and the suitability of the service for real-time applications. High speed internet service is provided via multiple 100 gigabit, geographically diversified, fiber connections to Tier 1 and Tier 2 backbone providers and in some cases via DIA or WAV circuits over 1 gigabit or 10 gigabit connected to an individual property. Latency to Get Wireless backbone providers Latency is between 4ms and 9ms. Active Fiber-To-The-Home or Ethernet technologies are utilized to deliver service to the end user premise (customer). Get Wireless provisions the Optical Network equipment to account for approximately 5% of overhead on the customer’s fiber in order to achieve the published speed with the exception of 1Gbps services or above. Under normal circumstances, a customer should expect to receive the speed of the service-tier purchased. Latency on Get Wireless network is less than 10 ms.
The actual or typical speed that a customer will experience while using the Get Wireless services depends upon a variety of conditions, many of which are beyond the company’s control, which includes but is not limited to (1) performance of customer’s device; (2) type of connection between customer’s device and the ONT or Ethernet port; (3) congestion at the website or destination; (4) website restrictions on the speed a visitor can download information from their site; (5) others.
Latency varies based on any number of factors, most importantly the distance between a customer’s computer and the ultimate internet destination (as well as the number and variety of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience.
2. Impact of Non-Broadband Internet Access Service Data Services
Get Wireless does not offer any non-broadband services.
Commercial Terms
- Price
Information as to Get Wireless internet offers can be found at the website: Getwireless.net. - Privacy Policies
Get Wireless Privacy Policy can be found at https://www.getwireless.net/privacy-policy - Redress Options
If you have any questions or concerns about Get Wireless network, please visit Get Wireless website at getwireless.net or contact customer service at (814) 867-2100.